Return Policy

Saleable merchandise other than plants and Koi/fish, in their original packaging, can be returned within 10 days of the purchase date with a store receipt for a full refund in the original payment method.*  Store credit will be issued when merchandise is returned after 10 days and up to 30 days from the purchase date.

Christmas merchandise may be returned or exchanged on or before December 10th.  Christmas merchandise purchased after December 10th CANNOT be returned or exchanged.

Plant material in its original condition and container can be returned within 5 days of the purchase date with store receipt for store credit.  Holiday plants, Easter plants, cut Christmas trees, live greens, poinsettias, fresh flowers, and arrangements are NOT returnable.

No returns will be issued without a Rohslers’ store receipt.

*Original payment method made with check (for any amount), or cash amounts over $100 will be refunded by mail within 10 business days from the date of the return.